Form Configuration

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Setting up SMS Notifications in 123FormBuilder

You can set up text message notifications so that you’ll get a text whenever someone fills out your form. A SMS notification can be… Read more

Setting Up Notifications in 123FormBuilder

Here is a breakdown of the new Notifications section. We know there are many settings there that can be adjusted, so let’s make them… Read more

I cannot activate my SMTP for email notifications. What to do?

If you receive the error message "The SMTP information you have provided is incorrect" or anything similar, while trying to activate the SMTP feature… Read more

How is my form data secured and processed?

123FormBuilder, the web form & survey online builder, is actively taking all the measures needed to keep your form data secured. It's hosted on… Read more

How to add Google Analytics conversion tracking on the Thank You page?

To add Google Analytics conversion tracking on the Thank You page of your online form, follow the steps below: 1. Follow our step-by-step guide… Read more

How to customize the Thank You page of the form?

If you want to customize the content of the Thank You page where the form visitors are redirected after submission, go to the Settings - Thank… Read more

How to add Facebook conversion tracking to your online form?

If you want to add Facebook conversion tracking to your online form, but couldn't figure it out how to do this, simply follow our guide.… Read more

Branching & Conditional Logic Guide

123FormBuilder is a free form builder with conditional logic functionality, allowing its users to change the behavior of their web forms based on the… Read more

How to set up the Header and Content of your email notifications?

In Settings → Notifications → Form Owner Options you can customize the way the email notifications arrive in your Inbox after each form submission.… Read more

Referrer is not displayed properly in notification email. Why?

When embedding your online forms on several websites, we recommend using JavaScript as the publishing option. JavaScript contains a parameter that enables better submission… Read more

Can I create rules based on quiz results?

Yes, you can create rules based on quiz results. If it's a field rule, confirmation rule or form rule, you can change the behavior… Read more

How to add quiz score to custom email templates?

If using quiz forms on your 123FormBuilder account, you can opt to add the quiz score of each submission to custom email templates, such… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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